Field Service Portal

Technicians -- Track your parts

Please track all parts prior to your service call.  UPS is experiencing some delays

and as we get closer to the holiday season parts will be delay.  Please refer to the

KB below on how to find tracking number from the mobile app. 

FSMA: Locating Part Shipment Information 

Need to set up a Repair and Return?

This process is completed by Field Service and Service Partners using the

Field Service Mobile App (FSMA).

Though This is not completed in the "Transact Parts" of the

Field Service Mobile App (FSMA), processing R&Rs are considered part of

Transacting Parts pre-requisite before completing the Service Appointment Closeout.

Step 1: Click Actions

Step 2: Select Setup a Repair and Return

 Follow props to enter the parts you are sending in for repair.

I

If return service IS Needed to install repaired parts:

When Completing Service Appointment Closeout indicate work is not complete and that return service is needed

after parts are repaired.  Please indicate if there is an event or date the customer is needing the return service done by.

If return service is not needed and parts can be send back to the customer when complete select work complete yes

and enter in your close out notes to send repaired parts back to customer and no return service is needed.

For full KB go to the training section by clicking Knowledge and community in MySupport!