Field Service Portal

Need to set up a Repair and Return?

This process is completed by Field Service and Service Partners using the Field Service Mobile App (FSMA).

Though This is not completed in the "Transact Parts" of the Field Service Mobile App (FSMA), processing R&Rs are considered part of Transacting Parts pre-requisite before completing the Service Appointment Closeout.

Step 1: Click Actions

Step 2: Select Setup a Repair and Return

 Follow props to enter the parts you are sending in for repair.

I

If return service IS Needed to install repaired parts:

When Completing Service Appointment Closeout indicate work is not complete and that return service is needed after parts are repaired.  Please indicate if there is an event or date the customer is needing the return service done by.

If return service is not needed and parts can be send back to the customer when complete select work complete yes and enter in your close out notes to send repaired parts back to customer and no return service is needed.

For full KB go to the training section by clicking Knowledge and community in MySupport!

Daktronics is LIVE in Salesforce!

Please use the Salesforce Field Service Mobile App (FSMA) to close all service appointments. See below on how to download the app. 

If you are missing a service appointment from the down time please email Dispatch@daktronics.com the site name and date you were assigned to get the new SA assigned to you.